At Bagzen, we take pride in offering high-quality handbags designed for everyday style and functionality. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a clear and transparent return process.
1. Return Window
- 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Expiration: If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.
- Returns: Yes, we accept returns for defective and non-defective products
- Return Window: 30 Days
2. Eligibility & Product Condition
To be eligible for a return, your item must meet the following conditions:
- Product Condition: The item must be New, unused, unworn, and in the same condition that you received it.
- Packaging: It must be in its original packaging with all tags, accessories, and inserts included.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
3. Return Shipping Costs
We believe in clear and fair shipping policies for our customers:
- Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Bagzen will cover the return shipping cost. We will provide a prepaid return label via email.
- Customer Remorse (Change of Mind): If you wish to return an item because you changed your mind, ordered the wrong size/color, or the product does not meet your personal preference, the customer is fully responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
- Return label: Customer’s responsibility
4. Restocking Fees
- No Hidden Fees: To provide the best experience for our customers, we do NOT charge any restocking fees on returns.
- Restocking Fee: $0.
5. How to Start a Return
To initiate a return, please follow these steps:
- Return method: By mail
- Step 1 — Contact Us: Email us at support@bagzen.shop with your Order Number and the reason for the return. For damaged items, please attach clear photos.
- Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
- Step 3 — Ship the Item: Pack the item securely in its original packaging and ship it to our official return address: 57 Charles St, New York, NY 10014, USA
6. Refunds & Processing Time
- Inspection: Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
- Approval: If approved, the refund will be issued to your original payment method (PayPal or Venmo).
- Processing Time: Refunds are processed within 7 business days after approval. Please note that your bank or credit card provider may take additional time to post the refund.
- Currency: All refunds are processed in US Dollars ($).
7. Exchanges & Cancellations
- Exchanges: The fastest way to receive a different item is to return the original product and place a new order once the return is approved.
- Cancellations: If you change your mind, you may request a cancellation within 24 hours of placing your order.
8. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Final sale items (if marked at purchase).
- Items showing signs of use or damage caused by the customer.
Business Information
- Business Name: Bagzen
- Phone Number: +1 (212) 661-3417
- Email Address: support@bagzen.shop
- Physical Address: 57 Charles St, New York, NY 10014, USA
- Business Days: Mon – Fri
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 Hours.