At Bagzen, we take pride in offering quality handbags designed for your everyday needs. Your complete satisfaction is important to us. If you are not entirely happy with your purchase, we provide a straightforward and transparent return process.
1. Return Window
- 30-Day Policy: We offer a return policy where you have a Return Window of 30 Days after receiving your item to request a return.
- Expiration: If 30 days have passed since the delivery of your item, we unfortunately cannot process a refund or exchange.
- Returns: Yes, I accept returns for defective and non-defective products.
2. Eligibility & Product Condition
To be eligible for a return, your handbag must fulfill these conditions:
- Product Condition: The item must be new, unworn, unused, and in the exact same condition that you received it.
- Packaging: It must be returned in its original packaging along with any tags, accessories, or inserts.
- Proof of Purchase: We require a receipt or proof of purchase to complete your return.
3. Return Shipping Costs
We aim to keep our shipping procedures fair and transparent:
- Defective, Damaged, or Incorrect Items: If the product arrives damaged or incorrect, please reach out to our support team immediately for assistance.
- Customer Remorse (Change of Mind): If you are returning an item because of personal preference, a change of mind, or ordering the wrong color/size, the Return Shipping Cost is the Customer’s responsibility. Return shipping costs are non-refundable.
4. Restocking Fees
- No Hidden Fees: To ensure a smooth experience, we charge a $0 Restocking Fee on all returns.
5. How to Start a Return
To begin your return process, please follow the steps below:
- Return method: By mail.
- Step 1 — Contact Us: Send an email to support@bagzen.shop with your order number and the reason for returning the item. If the item is damaged, please include clear photographs.
- Step 2 — Receive Instructions: Our customer service team will review your email and reply with a Support Reply Time of 24 Hours, providing specific instructions.
- Step 3 — Ship the Item: Safely pack your handbag in its original packaging and send it to our physical Store Address & Location: 57 Charles St, New York, NY 10014, USA
6. Refunds & Processing Time
- Inspection: Once we receive and inspect your returned package at our facility, we will send you an email notifying you whether your refund is approved or rejected.
- Approval: If approved, your refund will be automatically processed back to your original Payment Gateway Name: PayPal.
- Processing Time: Our Refund Process Time is 7 Business Days after the return has been approved. Please remember it can take some time for your bank to post the refund.
- Currency: All transactions and refunds are processed in the Currency Used on Website: US Dollar ($).
7. Exchanges & Cancellations
- Exchanges: Yes, I accept exchanges. The quickest way to exchange an item is to return the product you have, and once the return is accepted, make a separate purchase for the new item.
- Cancellations: If you need to cancel your order, we offer a Cancellation Window of 24 Hours after the order has been placed.
8. Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalized products.
- Items marked as final sale.
- Products that show clear signs of use, wear, or customer damage.
Business Information
- Business Name: Bagzen
- Phone Number: +1 (212) 661-3417
- Email Address: support@bagzen.shop
- Physical Address: 57 Charles St, New York, NY 10014, USA
- Business Days: Mon – Fri
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 Hours.