At Bagzen, we are committed to providing a clear, reliable, and transparent shipping experience for our customers. All orders are processed and shipped with the utmost care to ensure your products arrive safely and on time.

1. Shipping Destination & Cost

• Shipping Destination: We currently ship exclusively within the United States.
• Shipping Cost: We are proud to offer Free Shipping on all orders within the United States.
• No Hidden Fees: There are no hidden fees or additional shipping charges applied at checkout. All prices on our website are listed in US Dollars ($).

2. Delivery Timeline

To maintain complete transparency with our customers, our delivery timeline consists of two stages:

• Order Cut-off Time: 5:00 PM (EST). Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
• Processing/Handling Time: 1 to 2 business days (Monday – Friday).
• Shipping/Transit Time: 3 to 5 business days (Monday – Friday).
• Total Estimated Delivery Time: 4 to 7 business days.

3. Shipping Methods & Tracking

• Carriers: We partner with reliable carriers, including DHL and FedEx (or DHL Express), to ensure fast and secure delivery.
• Order Tracking: Yes, we provide a tracking number for every order. Once your order has been dispatched, you will receive a confirmation email containing your tracking number to monitor your package’s progress.

4. Duties and Taxes

For customers in the United States, there are no additional duties or taxes to pay upon delivery. The price displayed at checkout is the final price you pay.

5. Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it. Once the processing and handling stage has been completed and the order has shipped, we may not be able to cancel the shipment.

6. Lost or Delayed Packages

In the rare event that your package is significantly delayed beyond our estimated delivery time, please contact our support team. We will work directly with the shipping carrier to locate your package and resolve the issue as quickly as possible.

7. Business Information

If you have any questions regarding your shipment, please reach out to our customer support team:

Business Information

• Business Name: Bagzen
• Phone Number: +1 (212) 661-3417
• Email Address: support@bagzen.shop
• Physical Address: 57 Charles St, New York, NY 10014, USA
• Business Days: Mon – Fri
• Support Hours: 9:00 AM – 5:00 PM (EST)
• Time Zone: (GMT-05:00) Eastern Standard Time (New York)
• Response Time: We are committed to responding to all inquiries within 24 Hours.